Frequently Asked Questions

Note: This page was prepared for academic customers. Clients from the biotech / pharmaceutical / therapeutic / molecular diagnosis industries, please visit this web site instead.

Questions about our services

Q1: Who are your customers?

Q2: What kind of services do you provide?

Q3: We need help with NGS data analysis and interpretation, but our data/applications are not on your list. Will you help us?

Q4: What is Track 1, Track 2 or Track 3 work?

Q5: Do you analyze PacBio and Oxford Nanopore data?

Q6: Do you do work that is heavily informatics-oriented, e.g., gene and genome annotation?

Q7: Can you develop a computational pipeline to be executed in our own hands, rather than completing the work directly by your bioinformaticians?

Q8: Can you help us develop databases and web servers?

Q9: Are you able to help us do a GWAS (genome-wise association study)?

Q10: I am curious why genome assembly is not listed in Track 1, routine analysis?

Q11: How are you able to provide flat-rate quotes for Track 3 work?

Questions about our capacities and strengths

Q12: Who are your Lead Bioinformaticians?

Q13: What are some of the unique strengths of your Lead Bioinformaticians?

Q14: What guarantee do you have on the services you provide?

Q15: Will you help us write manuscripts?

Q16: We were satisfied with your report and the payment was made. But now, we have got new questions about the work. Can we talk with you again?

Q17: Will you help us write grant applications?

Q18: Show me some proof that you have successfully completed some bioinformatics projects with other researchers.

Q19: How have researchers evaluated your work in the past?

Q20: What other advantages are there for researchers to use your services?

Q21: Besides the saving in time and money that you mentioned, are there other differences between using your services and using a local bioinformatician? I do have a local bioinformatics collaborator that is quite capable.

Questions about our price

Q22: You have such a brilliant team of bioinformatics experts with dazzling resumes, you must be expensive. Why do you say using your service can lower researchers' cost?

Q23: How much will you charge for a project?

Q24: What work is covered in a $7,500 "project"?

Q25: How much saving in time and money can I expect if I use your service to complete my bioinformatics work?

Q26: What you quoted is beyond our budget. Can you consider a discount?

Questions about data

Q27: What data format will you accept?

Q28: Is there any chance you will share our data with a third party?

Q29: Will you sign a non-disclosure agreement (NDA) or a confidential disclosure agreement (CDA) before we conduct a deep discussion the project or send you our data?

Q30: Our project involves the using of controlled access data at dbGAP (or TCGA). How should we deal with this?

Q31: How safe are our data in your hands?

Q32: What policy do you have on the handling of sequencing data collected from human subjects?

Questions about the company

Q33: When did AccuraScience get started, and by whom?

Q34: How did you come up with the idea of starting this operation?

Q35: How many researchers have you helped? And how many projects have you completed? Are they all from the U.S.?

Miscellaneous questions

Q36: Where is the work actually performed?

Q37: What computational infrastructures do you have?

Q38: Are you hiring?

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